1. For UK, USA and Canadian customers wishing to use PayPal, we only ship to CONFIRMED PayPal accounts. If your PayPal account address is not confirmed, please contact us in advance of placing your order, or use one of our alternative payment methods.
2. Our shipping charges are kept as low as possible for the benefit of the great majority of customers. In rare cases where your order is unusually heavy or bulky, we may need to revise the shipping charge. We will always discuss this with you before making any changes. If you so wish, you may cancel your order and obtain a full refund.
3.Parts are dispatched from our own stocks, from the manufacturers' stocks in the UK, or from the manufacturers' stocks in Germany or France. As such, there may be between 1-6 days from the date of your order to the date of dispatch. Please contact us in advance of an order if the delivery schedule is of particular importance, and we can advise the likely lead time.
4. Order acceptance and the completion of the contract between you and us will take place on the dispatch to you of the products ordered, unless we have notified you that we cannot accept your order.
Non-acceptance of an order may be a result of one of the following:
The product you ordered being unavailable from stock.
Our inability to obtain authorisation for your payment from the card processing bank.
The identification of a pricing or product description error.
5. Items found to be damaged on delivery must be reported to us within 1 day of receipt. After that, damage will be deemed to have occurred after the parts arrived.
6. Parts ordered in error generally cannot be accepted for return. If you are unsure that the part is correct for the car or job, please contact us first for verification. On rare occasions, parts can be accepted in return, but this is at our sole discretion, and will be subject to a 15% re-stocking fee.
7. In most instances, electrical or electronic items, particularly computers, are not returnable due to the ease with which mis-fitting can cause the 'invisible' destruction of the part.